Complaints handling

Last updated: 1 April 2026

This page explains how to raise concerns with Chroxxendhit about the website https://chroxxendhit.world, including privacy, editorial accuracy in a general sense, accessibility, or technical issues. It is designed to align with fair-dealing expectations under Australian law and to support transparent communication with regulators where required.

What we can help with

• Questions or concerns about how we handle personal information (see also our Privacy Policy).
• Reports of technical errors, broken pages, or cookie-banner issues.
• General feedback on clarity or tone of lifestyle content (we do not provide personalised advice by email).

What we cannot do through this channel

We cannot diagnose, treat, or comment on individual health or medical situations. For those matters, please speak with a registered health practitioner or other qualified professional in your state or territory.

Internal process

1. We acknowledge receipt within five (5) Australian business days where an email address is supplied.
2. We review the complaint fairly and may request additional detail to understand the issue.
3. We aim to provide a substantive response within thirty (30) calendar days for most matters. Complex privacy investigations may require longer; we will advise you if that applies.
4. We keep a record of the complaint and our response for a reasonable period for accountability and regulatory purposes.

Escalation options (Australia)

Privacy: If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

Consumer issues: If a dispute relates to goods or services supplied to you as a consumer and remains unresolved, you may contact NSW Fair Trading or the consumer affairs agency in your state or territory, or seek independent legal advice.

Related documents

Privacy Policy · Terms of Use · Editorial and advertising policy · Legal Information